It is our prime responsibility to make shipping of your purchased product in the best and finest condition to you and on time. So we take the services of best courier companies to ship the product to you as early as possible depend upon the location. We ship the purchased product from our factory within one to three business days within India and six to seven days for the rest of world. We promise if the order or purchased product is cancelled, lost or undelivered to your preferred place or address, the whole amount will be refunded at the earliest.
Fear not, members of ddesireshoes.com / DDesire shoes which is the brand name of M/s K S S Shoe Industry, a renown name of manufacturer and exporter in India having its unit in Agra INDIA, have got your back. Our returns and exchange policy allows you to initiate a request for return or exchange within 7 days from the date of delivery. Therefore, we offer complimentary exchanges, free credit note refunds, available for redemption at any time on our website for the purchase of any other product. Our employees strive to make sure each shoe gives you a perfect fit. However, if you need to return shoes after the sale, please observe these guidelines: You have 7 days to return your shoes after purchase to exchange for a new pair. Please note that Items purchased on a "discounted price" will have to be sent for exchange by the customer on their own expense. Also items purchased on a discount price cannot be returned, only exchanged. All returns must be in new and unworn condition. We will refuse worn shoes, unless they are defective. Please save your shoe dust bags and shoe box until you determine you have a good fit, so you can return items in their original packing. Once the product is received & is examined thoroughly for approval, we send you a confirmation email giving you your order details & the amount you can now shop for. We do not provide refund of cash, but dont worry, your money is safe with us. You can use it the next time you purchase anything from our site. Include a copy of your receipt. Let us know how we can help further! Enter your order number and Email or Phone to find your order Order Number Email or Phone To ensure a smooth returns or exchange process, please follow these guidelines when uploading images of the product: Condition of the Shoes Ensure the upper is free of creases. Shoes with creases are not eligible for return or exchange. Under no circumstances we can accept used shoes in returns or exchanges. The sole must be unscratched. Please try the shoes only on a soft, carpeted surface. Used and worn items cannot be returned under any circumstances. No return on customized or personalized items. In case of Returns, we offer only store credit refunds. Once we pick up your return, our team will examine the item at our end and if the product passes examination of items we will provide a credit note or exchange. But, if the product does not pass on examination check we shall return it to you and reject your return or exchange. If you choose to exchange the product for reason of mismatch of size , color or receipt of a defective item, you will be provided with a replacement of the product, free of cost, post our examination of the product delivered to you. Original Packaging Include the original shoebox in the images, ensuring it is in good condition. Accessories Ensure the accessories such as shoe bag etc are also included and clearly visible in the photos. Image Clarity At least 4 images are necessary to ensure the returns or exchanges are deemed eligible. Take clear, well-lit photos from multiple angles, including: Front view of the shoes. Side view of the shoes. Sole of the shoes. Entire packaging with accessories and the shoebox. Upload Process
Use our returns portal to upload the images or email them to support@ddesireshoes.com
Following these steps will help us process your request quickly and efficiently. Thank you for your
cooperation!