At ddesireshoes.com / DDesire Shoes (brand name of M/s K S S Shoe Industry, a renowned manufacturer and exporter based in Agra, India), we are committed to ensuring customer satisfaction with every purchase.

You may request a return or exchange within 7 days from the date of delivery.

Refund Policy

  • We do not provide cash refunds.
  • Approved returns are issued as a store credit (credit note).
  • The credit note can be used anytime on our website for future purchases.
  • Your money remains completely safe and usable for future orders.

Exchange Policy

We offer free exchanges in the following cases:

  • Size mismatch
  • Color issues
  • Defective product

Once the returned product passes inspection, a replacement will be provided at no additional cost.

Discounted Products

  • Products purchased at a discounted price are not eligible for return.
  • They can only be exchanged.
  • In such cases, return shipping cost must be borne by the customer.

Return Conditions

To be eligible for return or exchange:

  • Items must be unused and in original condition.
  • Shoes must be tried only on a soft, carpeted surface.
  • The sole must be clean and unscratched.
  • The upper must be free from creases.
  • Returns must include:
    • Original shoebox
    • Dust bags
    • All accessories

⚠️ Used or worn shoes will not be accepted under any circumstances, unless found defective.

Non-Returnable Items

  • Customized or personalized products
  • Used or worn items

Inspection Process

  • Once we receive your return, our team will inspect the product.
  • If approved:
    • A credit note or exchange will be processed.
  • If rejected:
    • The product will be returned back to you.

Image Upload Guidelines (Mandatory)

To initiate a return or exchange request, please upload clear images:

  • Minimum 4 clear images required
  • Include:
    • Front view of the shoes
    • Side view
    • Sole view
    • Full packaging (shoebox + accessories)

Ensure:

  • Shoes are crease-free
  • Sole is clean and unused

How to Request Return / Exchange

You can:

Please include:

  • Order Number
  • Email or Phone Number
  • Copy of purchase receipt

Following these guidelines helps us process your request quickly and efficiently.

Thank you for your cooperation!